Final Delivery
Included Indigo
HEX #6C6F94
“Sorry, we thought that was included in the original quote.”
What they really mean: I never reread the contract.
Reply template
Subject: Re: Scope of the original quote
Hi [Name],
No problem, I know it's easy to lose track of the details. I've attached our signed quote, which lists what's included.
The item you mention isn't on it, but I'm glad to add it. I'll send a short estimate for the extra work, and once you approve it I'll get started.
Best,
[Your name]
Before you send
- Replace every [bracket] with real details: the client's name, your fee, number of revisions, dates.
- Check it against your quote or contract. The reply is strongest when it points to what you both agreed.
- Match the tone to the relationship. For a long-term client, soften the second paragraph. For a repeat offender, keep it as is.