Final Delivery
Tiny-Thing Teal
HEX #6F9A9A
“Can you change one tiny thing? We go live tomorrow.”
What they really mean: The change is not tiny and it was never in the plan.
Reply template
Subject: Re: Last-minute change
Hi [Name],
Happy to look. Please send the exact change and I'll tell you how long it will take.
If it falls outside the agreed scope or needs a same-day turnaround, I'll quote it before I start, so there are no surprises on the invoice. Once you confirm, I'll get it done in time for launch.
Best,
[Your name]
Before you send
- Replace every [bracket] with real details: the client's name, your fee, number of revisions, dates.
- Check it against your quote or contract. The reply is strongest when it points to what you both agreed.
- Match the tone to the relationship. For a long-term client, soften the second paragraph. For a repeat offender, keep it as is.