Scope Creep
New-Direction Denim
HEX #6E84A3
“We've decided to go in a completely different direction.”
What they really mean: Please restart the project, and please do it for free.
Reply template
Subject: Re: Change of direction
Hi [Name],
Thanks for letting me know. I'm happy to explore a new direction.
The work done so far has been completed to the approved brief, so a change of direction is treated as a new phase. I'll send a revised scope and quote, and we can invoice the completed work as agreed. Could you share the new brief when you're ready?
Best,
[Your name]
Before you send
- Replace every [bracket] with real details: the client's name, your fee, number of revisions, dates.
- Check it against your quote or contract. The reply is strongest when it points to what you both agreed.
- Match the tone to the relationship. For a long-term client, soften the second paragraph. For a repeat offender, keep it as is.