Scope Creep
Small-Change Stone
HEX #A8A39A
“It's just a small change. It shouldn't take long.”
What they really mean: I have never seen what is behind the curtain.
Reply template
Subject: Re: Requested change
Hi [Name],
Thanks for the note. How long a change takes depends on what it touches, and sometimes a small request affects the whole layout.
Send me the details and I'll let you know the time and cost before making any changes. If it really is small, it will be quick to confirm.
Best,
[Your name]
Before you send
- Replace every [bracket] with real details: the client's name, your fee, number of revisions, dates.
- Check it against your quote or contract. The reply is strongest when it points to what you both agreed.
- Match the tone to the relationship. For a long-term client, soften the second paragraph. For a repeat offender, keep it as is.